Shipping policy

Thank you for shopping with Mute. Below you’ll find important information about how we process and ship orders.

Order Processing

All orders are processed within 24–48 hours after they are placed. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping Times

After shipment, most orders arrive within 6–8 business days depending on your location and carrier conditions.

Please note that delivery estimates are not guaranteed, and occasional delays may occur due to high order volume or shipping carrier disruptions.

Shipping Delays

At times, increased demand may create temporary shipping delays. If your order appears delayed, please reach out to our support team and we will work directly with the shipping carrier to expedite the delivery and ensure it arrives within a reasonable timeframe.

Order Changes & Cancellations

Once an order has been shipped, it cannot be cancelled or modified.

However, we encourage you to try the product once it arrives. If you are not satisfied with your results, you may request support under our money-back guarantee policy.

Contact Us

If you have any questions about your order, shipping status, or need assistance, please contact our support team:

Email: info@trymute.com

We’re here to help and will respond as quickly as possible.